Posts Tagged: RAC outreach session

Open Door Forums to be Posted

CMS continued its efforts last week to educate healthcare providers on the permanent Recovery Audit Contractor program with two Open Door Forum calls. The following points were discussed during one of the calls:

Record Request Limits: Record Request Limits are evidently to be based on group NPIs, not the number of NPIs assigned to individual physicians. (find the official document here) This may be good news, or it may not, depending on your setup. For example, a group of 18 physicians might have 2 NPIs, if they are setup in two locations, with 9 MDs in each. The rule states that a group NPI (with 6-15 MDs/group) has a limit of 30 records every 45 days. So, the two groups together could get requests for 60 records every 45 days. However, if there are 3 NPIs, with 6 MDs in each of 3 groups, then there could requests for up to 90 records every 45 days.

Line-item billing: For a claim containing multiple CPT codes for the same date of service, each code (i.e., procedure) constitutes an item that RACs can review. Many providers consider an encounter or visit as a single claim for that patient for a date of service, even if it includes several CPT codes.

Contingency fees: RACs receive the same contingency fee regardless of whether they identify overpayments or underpayments. However, keep in mind that during the demonstration project, the number of overpayments found FAR exceeded the number of underpayments found. Let’s not hold our breath waiting for underpayments to be found by a RAC.

Electronic Submissions: Per the call, the RACs are not prepared to receive electronic data interchange now, and will not be for quite some time. For now, providers should submit paper claims (via fax) or send images of electronic medical records via CD or DVD.

Recordings/Transcripts Promised

CMS has promised to make recordings of both calls available on the CMS Open Door Forum Web site. If past history is any guide, these will probably be transcripts, instead of audio recordings. However, at the moment, the due dates have passed and no recordings are yet available, at the time of this writing. We will post a notice here, on the blog, when the “recordings” do become available.

Outreach Schedule Updated

CMS’ recently updated their RAC education and outreach schedule — you should check it for information on sessions coming to a city near you. The schedule includes information regarding which providers (e.g., hospitals, physicians, etc.) should attend the sessions. CMS plans to update the RAC schedule as new sessions become available.

Providers in a yellow or green state have sessions scheduled in various cities, soon.

If you are in a yellow or green state, and believe CMS has no outreach sessions for your type of provider scheduled in your area, we highly recommend that you e-mail CMS to inform them and request more sessions.

Providers in a blue state have outreach sessions scheduled beginning in August. If you do not see any sessions scheduled near you, keep checking back, as more will likely be scheduled before August.

RAC Outreach Limited

Current CMS Scheduled RAC Outreach Sessions leave some providers with no opportunity to attend an outreach session. CMS recently acknowledged as much, during the Q&A portion of their April 14 RAC Open Door Forum. They recognized and admitted that the sessions currently scheduled limit participation to “members only” of the “hosting” hospital associations and/or medical societies. This leaves out other providers, such as physical therapy clinics or DME providers, and could even leave out physicians, if the sessions are hosted by a hospital association.

We can easily identify a few examples of truly limited participation:

In Texas: in a huge state with over 600 hospitals, CMS originally only scheduled a single outreach session. Thru the efforts of the Texas Hospital Association (THA), CMS added sessions: one (1) audio tele-conference will be held, but is limited to just 200 pre-registered callers; two (2) face-to-face sessions were added, bringing the total to three (3), scheduled in Dallas, San Antonio, and Houston. Those sessions will also have limited participation, again limited to only pre-registered attendees. Texas hospitals can pre-register at the THA website.

In Georgia: in a state with over 190 hospitals, the single session scheduled so far is at a hospital association conference (HomeTown Health Network), held in St. Simon’s Island, certainly not a central location for the state. The association has less than 60 member hospitals.

CMS Controls These Sessions, Not the Hosts

For what we have been able to gather from the few “hosting” associations we have spoken to so far, CMS is actually running these sessions from their Washington offices. They are also hosting the conference calls, and controlling all aspects of the calls/sessions.

At this writing, it is unclear how much or how many of the RAC Contractors themselves will be involved and/or participate in these sessions. We would hope that they will be very active in the sessions, but we are so far unable to confirm such. Keep in mind, there is nothing in the RAC Statement of Work that requires the contractors to participate in these specific sessions, although there is a perhaps nebulous requirement for them to do some provider outreach.

Also keep in mind: the RACs are prohibited from doing any “education” of providers. The RACs are simply required to “reach out” to providers to explain their processes and how to work with them, but not explain how to be in compliance with CMS rules and regulations. CMS alone is tasked with that effort.

No Transcripts or Recordings to be Offered

Again, as of this writing, CMS seems to have no plans to make recordings or transcripts of these sessions available, but we have heard that they do plan to provide an outreach presentation on its web site for providers who are unable to attend a live session. We’ve been told that the sessions are all meant to have identical content.

If you find this situation alarming and unsatisfying, we recommend two steps:

Write down and email your concerns to CMS (try here), and

Contact your national trade organization, or express your concerns to organizations such as the American Physical Therapy Association, the National Association of Rehab Providers and Agencies, or the National Association for Homecare and Hospice.

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