Posts Tagged: racs

Medical Necessity Approved for RAC, New and Old

Newly Approved Medical Necessity Reviews by RACs

CGI Federal, the CMS RAC for Region B posted approvals for review of both Medical Necessity and DRG Validation for some 29 DRGs since last Thursday, August 12, 2010.

Half of the top 20 DRGs nationwide were included. Click here to jump down to the list.

Our subtitle above calls these “Newly Approved,” instead of “New.”  Why did I use that phrase?  Why not just say “new”? Well, because that’s not quite accurate, and it seems that CMS and CGI don’t consider all of them to be “new” issues. Are you surprised that a word like “new” is not well defined?

This little video snippet should help you recall recent public debate about what the word “is” means.

I’ve had “debates” like that, on occasion, and I’ve always wanted to ask the person debating with me, “How many moons are in your night sky?” Of course, some words change definitions over time, or just mean different things to different people. Small words should be easy to define, though, don’t you think?

Anyway, keep this in mind as you read on, because there does not seem to be a consensus in our industry on what the word “new” means.

More about this later…

 

A Valid “New” Concern for Providers

The morning after the “newly approved” medical necessity issues were first posted by CGI, I spoke with the a RAC Team Leader for a hospital system with hospitals in several states. Even though this system has no hospitals in Region B, I know this person as a keen observer of all the RAC activities, and we often talk about the impact of the RACs. “We heard from our state hospital association that Region B would be the first to post some issues for medical necessity, and that it would happen this week,” they told me. “So, this wasn’t really a surprise. But this marks a new phase for the RACs, and we are concerned about what’s on the list.”

50% of Top 20 DRGs Now Approved

A quick analysis of the list proves that provider concerns are quite valid – of the top 20 DRGs for FY2009, 10 made this new list. Therefore, perhaps half of the top 20 DRGs in any facility either are now or soon will be targets of RAC reviews for medical necessity; and remember, they were already likely targets for reviews of physician admission orders, DRG validation, and the coding for principal and secondary diagnoses.

The First “New” DRGs Approved for Medical Necessity

Now, let me explain a small caveat, about the word “new”:  some of the DRGs approved for Medical Necessity are truly “new” issues, as those DRGs have never appeared on the (CGI) list before; while other DRGs were already approved for DRG Validation, but have now been “newly approved” for Medical Necessity review, as well.

So now, here is a list of six (6) issues with nine (9) DRGs never before posted on the CGI website, but now are posted as approved for review of both Medical Necessity and DRG Validation. To see the full detail, as posted by CGI, follow the links:

(Note: to see the details, you will need to login to the eduTrax main siteRegistration is still Free.)

There was also one DRG added for the first time, but only approved for DRG Validation:

Ok, but that’s still only nine of the DRGs. Where are the others posted on the site?

Twenty More DRGs with Medical Necessity “Newly Approved”

The other 20 DRGs now approved for Medical Necessity review were all listed previously for DRG Validation in a total of 12 issues, dating back to December, 2009, among the first complex reviews posted by CGI. These 20 DRGs were not listed as “new” issues, but were simply “called out” as approved for Medical Necessity by renaming those previously approved issues.

The 12 issues with some DRGs newly approved for medical necessity review are as follows:

Confused yet?

Why Not List All Those As “New Issues”?

Why indeed!  NOW, with the lists out of the way, let’s finally discuss why I even bring this up, and why it really will matter to providers — at least the ones who are trying to keep up with what the RACs are doing.

“New” Issues Must Be Posted by the RAC

According to the RAC Statement of Work, before a RAC can begin sending out requests for documentation to conduct complex reviews, or even demand letters for automated reviews already completed, the RAC must first win the approval of any audit issues from CMS, and then they must post all those approved issues on a public web site.

Last August, we all began watching those websites ominously take form and grow by leaps and bounds, in some cases, with the addition of more and more “new,” approved issues. We were curious to see the formats that the RACs were using, as each seemed to have their own private format for posting the issues.

Why Not All Use the Same Format?

Because they don’t have to. The RAC Statement of Work actually says NADA about what the format of these websites should be, and how “approved issues” should be “posted” on the sites. Whence, each RAC has their own interpretation of how to “post” their “new,” dare we say “newly minted,” approved issues.

To be sure, Medical Necessity review was never approved by CMS for a RAC before August 6, (now there’s an ominous date for you) and no issue approved for medical necessity review has being posted on any RAC website before August 11. However… now that such approvals have been garnered, and such posts have been made, at least some of said posts have been done in a manner that could be described as… well… obscure.

I call them obscure because some of these posts wind up as simple “edits” instead of “new” line items.

The method that CGI has chosen for posting approvals of Medical Necessity reviews is either of two methods: 

  1. post it as a new issue if the DRG is not already on the list; or
  2. merely change the name or title of the previously approved issue that lists the DRG, to include Medical Necessity review for one or more of the already approved DRGs in that issue.

So, some 20 of the 29 DRGs wound up “sprinkled” within 12 older issues, and simply had their titles “edited” instead of appearing as “new” line items in the list.

Why does this matter? Because the RACs can now post changes to their list of approved issues, without notice. Of course, they didn’t have to notify any of the providers before, but the lists seemed to do that, after a fashion – a form of notifying providers of what’s being reviewed, what to expect from the RACs.

Since the lists first appeared, many of us were thinking that we could watch the RAC websites and see the “new issues” get posted, from week to week; hoping we could simply sort the list (somehow) by date posted, and we’d know if there was anything “new” on the list or not.

“We all” were wrong. It would seem that “new” doesn’t have the same meaning, as we now see with the way a “new” review approach (medical necessity) is embedded in the original posted issue. Keep in mind that there is no reason to think that the other RACs will not adopt this same approach, also. Instead of posting “new” issues for Medical Necessity, they may simply rewrite the descriptions of their “old” issues, just as CGI has done.

Anyway, more “new”…oops… “edited” issues can be expected, any day. They’ll just be harder to track now, because we’ll have to read every issue, every day, to see what changed.

Oh, and by the way, I only see one moon in my night sky — how about you?

Connolly Adds Nine RAC Approved Issues

RAC-LOGO-CGIThe RAC contracted for the southern and southeastern states, Connolly Healthcare, continues to post new automated issues concerning dose-versus-units-billed, further proving that injections and infusions is a major target for RAC review, and a continuing concern for provider reimbursement, especially for physicians and outpatient settings.

The List

Below are the nine new issues, posted earlier this week. Follow the links to each one, in the eduTrax RAC New Issue Database®, which can be seen with simple free registration at myedutrax.com.

Who’s Getting Stuck?

You’ve billed for it, even been paid for it. But will you get to keep the money? And you can’t take the injection back…

This is like getting an injection with a barbed needle: feels ok going in, but coming back out it hurts like <insert your favorite expletive>.

For both providers and payers, there’s no confusion about one thing: injections and infusions can be tricky to properly bill.

Instruction Available

The eduTrax® site has two excellent courses available for their paid subscribers, and these can also be purchased as downloads or CDs. Short previews are available to give you an idea of their quality and content:

BLUE-PREVIEW-ON-Button Coding Injections and Infusions — reviews the recent changes to injections and infusions codes and offers guidance on correct capture of these services. (3 minute preview)

BLUE-PREVIEW-ON-Button RAC Focus: Injections & Infusions — discusses why, how & where physicians must be involved, and addresses code selection based upon time and service provided. (8 minute preview)

Click here to send us an Email for more information or to place an order.


Still No Medical Necessity Approvals

To date, there are still no issues posted & approved for review of Medical Necessity for any issue.

As usual, we wait…

Region B RAC Adds Review of Inpatient Admit Orders, 95 DRG Validations

RAC-LOGO-CGIIn the continuing posting of issues, the RAC contracted for the upper midwestern states, CGI Federal, has now joined Connolly Healthcare in its posting of an issue that can possibly recoup all Medicare Part A charges for an inpatient claim, and still not even touch the dreaded issue of Medical Necessity.

The List

Below are the 15 new issues, posted last week. Follow the links to each one, in the eduTrax RAC New Issue Database®, which can be seen with simple free registration at myedutrax.com.

1 Date of Death-DME
2 Inpatient Admissions without a Physician’s Inpatient Admit Order
3 MSDRG 052, 053, 054, 055, 056, 057, 058, 059, 060, 061, 062, 063, 067, 068, 069, 070, 071, 072, 073, 074, 077, 078, 079, 080, 081, 082, 083, 084, 085, 086, 088, 089, 090, 091, 092, 093, 097, 098, 099, 101, 102: DRG Validation for Nervous System Disorders
4 MSDRG 165: DRG Validation for Major Chest Procedures
5 MSDRG 168: DRG Validation for Other Respiratory System O.R. Procedures
6 MSDRG 175, 176, 180, 181, 182, 183, 184, 185, 186, 187, 188, 192, 196, 197, 198, 199, 200, 201, 202, 203, 204, 205, 206: DRG Validation for Respiratory
7 MSDRG 242, 243, 244: DRG Validation for Permanent Cardiac Pacemaker Implant
8 MSDRG 247, 249, 251: DRG Validation for Percutaneous Cardiovascular Procedures
9 MSDRG 326, 327, 328: DRG Validation for Stomach, Esophageal and Duodenal Procedures
10 MSDRG 371, 372, 373: DRG Validation for Major Gastrointestinal Disorders and Peritoneal Infections
11 MSDRG 405, 406, 407: DRG Validation for Pancreas, Liver and Shunt Procedures
12 MSDRG 474, 475, 476: DRG Validation for Amputation for Musculoskeletal System and Connective Tissue Disorders
13 MSDRG 490, 491: DRG Validation for Spinal Fusion
14 MSDRG 533, 534, 537, 538, 562, 563: DRG Validation for Musculoskeletal Fractures
15 Prosthetic Additions When Billed With Initial Or Preparatory Knee Prosthesis

More to Come

We’ll have more to say about the review of Physician orders, soon…

Connolly Adds 20 More in April

More High Dollar, High Volume DRGs

Connolly Healthcare, the RAC for Region C, posted 20 new DRG Validation Issues to their list of CMS-Approved audit issues, on Friday, April16. The list includes eight (8) MS-DRGs with very high Relative Weights (which equates to high dollar reimbursements and thereby potentially high RAC fees) and six (6) with claim volumes in the top 25% of all DRGs (providing a rather large number of claims to potentially audit).

Four (4) of the newly approved issues are for MSDRGs with Relative Weights of better than 10.0.  Such claims have high dollar reimbursements, averaging over $45,000 per claim, nationwide.

Once again, these approval/postings seems to continue a pattern previously noted. (See our posts from February 9 and March 17.)

Virgina and West Virginia Now Included

The states of Virginia and West Virginia have been absent from the list of states affected or approved for any issues, until some recent changes to the lists, earlier in April. Still, not all the issues have been approved for these two states.

The New Issues

Below are the new posted and approved audit issues for RAC Region C, including Relative Weights and FY09 Discharge Ranks:  (a low rank number relates to a large number of discharges for that DRG, nationwide)

  • MS-DRG 003: ECMO or Tracheotomy with Mechanical Ventilation 96+ Hours or Principal Diagnosis Except Face, Mouth and Neck with Major O.R. (RW 18.27; Rank 122)
  • MS-DRG 001: Heart Transplant or Implant of Heart Assist System with MCC (RW 24.85; Rank 720)
  • MS-DRG 005: Liver Transplant with MCC or Intestinal Transplant (RW 10.14; Rank 713)
  • MS-DRG 332: Rectal Resection with MCC (RW 4.78; Rank 297)
  • MS-DRG 562: Kidney Transplant (RW 1.38; Rank 79)
  • MS-DRG 011: Tracheotomy for Face, Mouth, and Neck Diagnoses with MCC (RW 4.73; Rank 476)
  • MS-DRG 012: Tracheotomy for Face, Mouth, and Neck Diagnoses with CC (RW 3.03; Rank 584)
  • MS-DRG 020: Intracranial Vascular Procedures with Principal Diagnosis of Hemorrhage with MCC (RW 8.44; Rank 696)
  • MS-DRG 021: Intracranial Vascular Procedures with Principal Diagnosis of Hemorrhage with CC (RW 6.21; Rank 696)
  • MS-DRG 927: Extensive Burns or Full Thickness Burns with Mechanical Ventilation 96+ Hours with Skin Graft (RW 13.74; Rank 629)
  • MS-DRG 929: Full Thickness Burn with Skin Graft or Inhalation Injury without CC/MCC (RW 2.01; Rank 728)
  • MS-DRG 023: Craniotomy with Major Device Implant/Acute Complex Central Nervous System Principal Diagnosis with MCC or Chemo Implant (RW 4.94; Rank 469)
  • MS-DRG 024: Craniotomy with Major Device Implant/Acute Complex Central Nervous System Principal Diagnosis without MCC (RW 3.26; Rank 212)
  • MS-DRG 007: Lung Transplant (RW 9.45; Rank 689)
  • MS-DRG 076: Viral Meningitis without CC/MCC (RW 0.83; Rank 510)
  • MS-DRG 461: Bilateral or Multiple Major Joint Procedures of Lower Extremity with MCC (RW 4.56; Rank 187)
  • MS-DRGs 799, 800, 801: Splenectomy w MCC, w CC, w/o CC/MCC (RW 5.11, 2.53, 1.59; Ranks 666, 709, 620)
  • MS-DRG 177: Respiratory Infections & Inflammations with MCC (RW 2.05; Rank 35)
  • MS-DRG 178: Respiratory Infections & Inflammations with CC (RW 1.49; Rank 132)
  • MS-DRG 179: Respiratory Infections & Inflammations without CC/MCC (RW 1.01; Rank 119)

To see the complete original listings (on the RAC websites), visit this page.

Or, to find a more useful listing of all their posted issues, visit  this page on eduTrax.  (Registration required.)

Still No Medical Necessity Reviews

All of the above approved issues still include this caveat:

(At this time, Medical Necessity excluded from review).

As faithful readers know, however, Medical Necessity Reviews could be approved by CMS at any time now, since the CMS RAC Review Phase-In Strategy allows for such audits in calendar 2010.

We will shortly post further analysis, in an overview of the DRG Validations posted to date by all four RACs.

Free RAC Appeals Process Webinar

eduTrax is offering a free webinar for all providers on the RAC Appeals Process. The webinar is scheduled for Tuesday, May 19, 2009, at 1:30pm ET (12:30pm CT / 11:30am MT / 10:30am PT) and will last for 60 minutes.

Click HERE to Register for FREE

Who handles the RAC requests in your office or facility? Knowing the process and how to address these requests will make you better prepared to defend revenue.

Attend this session with Paula Digby and get your plans in place.

WEBINAR AGENDA (the short version)

  • A Short Review — How the RACs Operate
  • Your First Line of Defense — Documenation!
  • The Levels of Appeals — all 5 Levels explored
  • Further Recommendations

Seating is limited, so Register Now to reserve your seat.

Open Door Forums to be Posted

CMS continued its efforts last week to educate healthcare providers on the permanent Recovery Audit Contractor program with two Open Door Forum calls. The following points were discussed during one of the calls:

Record Request Limits: Record Request Limits are evidently to be based on group NPIs, not the number of NPIs assigned to individual physicians. (find the official document here) This may be good news, or it may not, depending on your setup. For example, a group of 18 physicians might have 2 NPIs, if they are setup in two locations, with 9 MDs in each. The rule states that a group NPI (with 6-15 MDs/group) has a limit of 30 records every 45 days. So, the two groups together could get requests for 60 records every 45 days. However, if there are 3 NPIs, with 6 MDs in each of 3 groups, then there could requests for up to 90 records every 45 days.

Line-item billing: For a claim containing multiple CPT codes for the same date of service, each code (i.e., procedure) constitutes an item that RACs can review. Many providers consider an encounter or visit as a single claim for that patient for a date of service, even if it includes several CPT codes.

Contingency fees: RACs receive the same contingency fee regardless of whether they identify overpayments or underpayments. However, keep in mind that during the demonstration project, the number of overpayments found FAR exceeded the number of underpayments found. Let’s not hold our breath waiting for underpayments to be found by a RAC.

Electronic Submissions: Per the call, the RACs are not prepared to receive electronic data interchange now, and will not be for quite some time. For now, providers should submit paper claims (via fax) or send images of electronic medical records via CD or DVD.

Recordings/Transcripts Promised

CMS has promised to make recordings of both calls available on the CMS Open Door Forum Web site. If past history is any guide, these will probably be transcripts, instead of audio recordings. However, at the moment, the due dates have passed and no recordings are yet available, at the time of this writing. We will post a notice here, on the blog, when the “recordings” do become available.

Outreach Schedule Updated

CMS’ recently updated their RAC education and outreach schedule — you should check it for information on sessions coming to a city near you. The schedule includes information regarding which providers (e.g., hospitals, physicians, etc.) should attend the sessions. CMS plans to update the RAC schedule as new sessions become available.

Providers in a yellow or green state have sessions scheduled in various cities, soon.

If you are in a yellow or green state, and believe CMS has no outreach sessions for your type of provider scheduled in your area, we highly recommend that you e-mail CMS to inform them and request more sessions.

Providers in a blue state have outreach sessions scheduled beginning in August. If you do not see any sessions scheduled near you, keep checking back, as more will likely be scheduled before August.

RAC Outreach Limited

Current CMS Scheduled RAC Outreach Sessions leave some providers with no opportunity to attend an outreach session. CMS recently acknowledged as much, during the Q&A portion of their April 14 RAC Open Door Forum. They recognized and admitted that the sessions currently scheduled limit participation to “members only” of the “hosting” hospital associations and/or medical societies. This leaves out other providers, such as physical therapy clinics or DME providers, and could even leave out physicians, if the sessions are hosted by a hospital association.

We can easily identify a few examples of truly limited participation:

In Texas: in a huge state with over 600 hospitals, CMS originally only scheduled a single outreach session. Thru the efforts of the Texas Hospital Association (THA), CMS added sessions: one (1) audio tele-conference will be held, but is limited to just 200 pre-registered callers; two (2) face-to-face sessions were added, bringing the total to three (3), scheduled in Dallas, San Antonio, and Houston. Those sessions will also have limited participation, again limited to only pre-registered attendees. Texas hospitals can pre-register at the THA website.

In Georgia: in a state with over 190 hospitals, the single session scheduled so far is at a hospital association conference (HomeTown Health Network), held in St. Simon’s Island, certainly not a central location for the state. The association has less than 60 member hospitals.

CMS Controls These Sessions, Not the Hosts

For what we have been able to gather from the few “hosting” associations we have spoken to so far, CMS is actually running these sessions from their Washington offices. They are also hosting the conference calls, and controlling all aspects of the calls/sessions.

At this writing, it is unclear how much or how many of the RAC Contractors themselves will be involved and/or participate in these sessions. We would hope that they will be very active in the sessions, but we are so far unable to confirm such. Keep in mind, there is nothing in the RAC Statement of Work that requires the contractors to participate in these specific sessions, although there is a perhaps nebulous requirement for them to do some provider outreach.

Also keep in mind: the RACs are prohibited from doing any “education” of providers. The RACs are simply required to “reach out” to providers to explain their processes and how to work with them, but not explain how to be in compliance with CMS rules and regulations. CMS alone is tasked with that effort.

No Transcripts or Recordings to be Offered

Again, as of this writing, CMS seems to have no plans to make recordings or transcripts of these sessions available, but we have heard that they do plan to provide an outreach presentation on its web site for providers who are unable to attend a live session. We’ve been told that the sessions are all meant to have identical content.

If you find this situation alarming and unsatisfying, we recommend two steps:

Write down and email your concerns to CMS (try here), and

Contact your national trade organization, or express your concerns to organizations such as the American Physical Therapy Association, the National Association of Rehab Providers and Agencies, or the National Association for Homecare and Hospice.

RAC Report: 83% of Errors Correctable

During the RAC Demonstration Project (the pilot program operated in six states for what is now being rolled out to all 50 states), RAC auditors uncovered more than $900 Million in overpayments. Of those denied and recouped claims, 42% were simply incorrectly coded, 32% were deemed “medically unnecessary services” – which is often code for “documentation does not support the setting,” usually inpatient – and 9% were simply found to have insufficient or no documentation to support the claim. This last 9% could actually be very similar to the “medically unnecessary services” denials. Regardless, in all three of those denial types, the errors could have been avoided.

Now, that is really good news, because it means your facility or practice could avoid losing those reimbursements, by simply “playing by the rules” set down by CMS. (We know, sounds easy, and yes, it’s more complicated than that, but it IS possible…)

And The Alternative is UGLY

Besides, even better news is that the way to avoid those errors is not difficult nor is it expensive – certainly NOT COMPARED to the alternative, which is having a RAC or one of the other seven government entities now looking over your Medicare claims find the errors.  Why is that better news?

Sometimes You Can Refile

Look at it this way: if YOU find the errors, you can refile those claims with the appropriate codes (making sure to include appropriate changes into the medical record, i.e., more detailed and approriate documentation), and you can at least be paid whatever you are entitled to, according to the appropriate (contractual and regulatory) payment schedules.

Actually, you might only be able to refile part of the claim, depending on the error. For example, if you need to change the status of the patient from inpatient to observation or outpatient, and you’ve found this error before the patient is discharged from the hospital, then you can resubmit the services for outpatient reimbursement. However, if you find this error after discharge, and you are within certain time limits after the date of service, you can refile the claim, but only for the ancillary services, not the services that you previously billed as inpatient. So, it behooves you to catch these errors early.

But if a RAC finds the errors, you may lose the entire reimbursement in the case of a Medical Necessity denial. RACs will seek and, 86% of the time, succeed in recouping all or most of the reimbursement. In such cases, you might be able to refile for some of the ancillary services. There is a short list of what you refile for, and then only if you are refiling within 27 months of the claim’s date of service. If that date is as far back as 27 to 36 months ago, and not prior to 10/1/07, which is the limit of what a RAC can reach, you are out of luck. You get zip. ( see this previous post )

Oh, and all the other providers who filed claims associated with that admission will ALSO be denied, and they have no right to appeal the denial. Only the facility that filed the inpatient claim can appeal. If you are a SNF, or LTC, or the attending physician, you not only lose your reimbursements, as the facility did, but you cannot appeal the denial.

Don’t Wait for May or August or even Friday

So, see, the best idea is DON’T WAIT FOR THE RACS. Do self-audits NOW and find your problems. You can self-disclose (it’s is a tricky thing… be sure to have your lawyers involved) and, within the billing guidelines, refile appropriately.

Internal vs. External Audits

Should you do internal or external audits? Our answer is: a resounding YES. You need to do BOTH. Why? That’s in another post, coming soon…

Automatic Denials First Up

At the recent RAC summit in Washington, D.C., the RAC spokespersons stated a few things you should know about, so we repeat them here.  Also, because it is so important, we offer a list of our articles about Medical Necessity, at the bottom of this post…

Claims Data Not Yet Distributed

The RACs have evidently not yet given the RAC Contractors access to the claims data warehouse. The natural question is then, so when will they give the contractors access to the data? No date has been set, that we’ve heard of, but it would seem that it should be soon. After all, they have already begun the “provider outreach,” (see previous post) which was a stated requirement before demand letters could be sent out. So, there would appear to be no more stops to remove. Realistically, however, we would guess that demand letters probably won’t start appearing for a month or two, at least, for the first states affected.

Black & White Issues First

The RACs claim that in the interest of causing as little controversy as possible, at least to begin with, the first denials will all be for so-called “black and white” issues. That is, the RACs will begin with only automatic denials, which are not subject to appeal. Automatic denials happen by “scrubbing” the data for issues that are known to be absolute violations of the payment rules, but were somehow missed by the edits already in place in the payment system. These denials do not require the RAC to see the documentation, and therefore they do not send out any requests for copies of the records from the facilities/practices. So, the good news is, they won’t ask for you to copy any records for these denials. The bad news is, you have no right to appeal, period.

Disclosures Encouraged (by CMS)

The RACs recommend that self-disclosure of overpayments is the best course of action. That is, if you know about a problem, because you’ve found it in an internal self-audit, they say you should go ahead and tell them about it. It’s not hard to see why they would recommend this action. First, it lets CMS not have to pay the bounty-hunter fees to the contractors, and it also gives CMS additional data to use to find the same problem in other facilities. So, is it really a good idea for a facility to self-disclose? We’d advise you — maybe.

We’re not lawyers, so we can’t give legal advise. However, we would advise any facility to tread carefully and with legal counsel at your side, absolutely. Preferably, you should have counsel with experience in healthcare audits and appeals. We work with several such firms: if you need recommendations, just contact us.

Medical Necessity Is Still A Major Target

But this is no surprise, yes?  If you’ve been following this process, you already know that Medical Necessity denials made up about 40% (in reimbursement dollars) of all denials in the RAC Demonstration Project. One thing we wish to continue to point out: when the RACs mention Medical Necessity, you need to keep in mind what they can look for, in the documentation.

Reread our previous post on clinical versus contract language. The RACs do not have to show or even disagree with the clinical decision associated with a billed code — they don’t have to question whether the patient needed the procedure or care given. They could, but they don’t have to go there to get a denial. They can simply disagree with the location, the setting that the care was given in — e.g., was the care appropriate for outpatient versus inpatient? Sometimes, the answer is clear, and sometimes it’s not.

You must pay attention to the setting, AND the documentation to show that the setting was appropriate, in order to keep the reimbursement. If the RAC decides that the documentation does not support the setting (for example, that the procedure billed should have been billed as outpatient, rather than inpatient), then the RAC can recoup the entire claim, including all the ancillary procedures, codes, bills, etc., even the ones from the physicians themselves. And you can recover little, if anything, on appeal.

The only good news in this last part, is that these types of denials can only be done via the Complex Reviews, not the Automatic Reveiws. So, since the RACs will start with the Automatics, these denials will come later.

That gives you, dear reader, a month or two extra perhaps, to do more internal audits and figure out your own problems before the RACs find them.

One last thing to remind you about, and hopefully motivate you to do those internal audits…

RACs Can Use Extrapolation

It was confirmed at this conference that the RACs will be able to use the practice of Extrapolation, but without the usual constraints of having to do all the scientific proofs of how they got the data, and used statistically valid random samples. Whatever that means, we are certain that it means that the RACs will be even more motivated to find these issues, because now they will be allowed to figure out an error rate, as a percantage of your claims, and M-u-l-t-i-p-l-y.

Example: The RAC asks for 100 records from you, concerning 1-Day Stays, for DRG XXX. In that batch, they find 45 errors for lack of documentation for Medical Necessity. That means they get to recoup 100% of the claim, for each of those errors. Let’s say that just cost you $450,000. Bad, but not horrific, you think…but they’re not done. The RAC can use Extrapolation, going back 3 years (but not earlier than 10/1/07).  So, based on that, they find that you filed 450 claims like those, over that time period. Now, via the magic of Extrapolation, they get to say that 45% of all 450 were likely in error — or 202 claims, at an average reimbursement of $10,000.

Voilà!  Now they recoup $2,020,000. And that’s just one DRG. Ouch!

It gets worse: since the denial was based on Medical Necessity, you cannot win on appeal.

See our other posts on Medical Necessity:

Medical Necessity: Clinical vs. Contract

We were asked this question today, by a CFO:

Isn’t Medical Necessity decided by the physician?”

The answer is: Yes and No.

If we are talking about whether care is clinically necessary for the well-being of the patient, physicians get to decide that question, and they are loathe to be questioned on their judgement — and perhaps rightly so, since they are indeed the doctor. However…

If we are talking about where the care should be provided, which will have a very direct bearing on the cost of the care and who will or will not be paying for that care, THEN the physician does not get to decide. In fact, the physician must justify the provider setting for the care in the medical record or the payer may decide not to reimburse the providers for that claim. Please notice, we said “providers” — plural.

Case in point: Transfer DRGs.

Let’s just consider a simple example — okay, this is perhaps a grossly simplified example, but you’ll get the point. Suppose a physician wants to admit an aged patient who is chronically ill to a SNF. (We said this was simplified, not uncommon…) The patient needs the care, in the doctor’s medical opinion. The patient is admitted to an acute care hospital as an inpatient, and after 2 days is transferred to a local SNF.

Question: Can the hospital bill with a transfer DRG, and will the SNF get paid for their portion of it? (Not many details here, just play along…)

Answer: Both the hospital and the SNF would probably be denied for Medical Necessity. Why? Because, although the patient needs care, the patient was not presenting with acute illness, only chronic, and therefore probably did not meet Medical Necessity for admission as an inpatient, in the first place. Therefore, the payer denies the hospital stay, and that means the SNF stay is also denied. Neither gets paid.

Oh, but you say, how can that happen if the patient was admitted using proper criteria?

Let us point out two things…

First, using “proper criteria” is a safeguard, but no guarantee. Unfortunately, the criteria are not objective, but are typically fairly subjective. A RAC, in fact, could decide to disagree with your criteria. And CMS might agree with the RAC.

Second, just because the patient met criteria, and even if CMS/RAC/whoever agrees with your criteria, that won’t matter if the medical record does not reflect it.

The documentation must be there or it won’t matter what actually happened.

We are talking about contractual language, not clinical language. The Payer will only care about the contractual langauge.

RACs are essentially Bounty Hunters. And like all Bounty Hunters, they won’t care about your guilt or innocence. They have a hunting license, and they are authorized to take captives.

Not even proper coding will save you. The proper contractual language must be in the medical record to justify medical necessity, not in only in the clinical sense, but also in the location that the care is provided.

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